Privacy policy

Last updated: April 24, 2026

Vector Paddle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vector Paddle is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you use the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We collect personal information that identifies or can reasonably be linked to you, including:

  • Contact details (name, address, phone number, email)
  • Financial information (payment details, transaction data)
  • Account information (username, password, preferences)
  • Transaction history (purchases, cart activity, returns)
  • Communications with us
  • Device information (IP address, browser, identifiers)
  • Usage data (interaction with our website)

Personal Information Sources

We collect information:

  • Directly from you
  • Automatically via cookies and similar technologies
  • From service providers
  • From partners or third parties

How We Use Your Personal Information

We use your information to:

Provide and Improve Services

Process orders, payments, delivery, returns, and personalise your experience.

Marketing and Advertising

We may send marketing communications via:

  • Email
  • SMS/text messages
  • Postal mail

These communications are only sent where you have provided consent where required by law, including under the UK General Data Protection Regulation and Privacy and Electronic Communications Regulations.

Security and Fraud Prevention

To protect accounts and prevent fraudulent or illegal activity.

Communication

To respond to enquiries and provide customer support.

Legal Compliance

To comply with applicable laws and legal processes.

SMS Marketing and Text Messaging

If you opt in to receive SMS/text marketing, we will use your phone number to send:

  • Promotional offers and discounts
  • Product recommendations
  • Order and delivery updates
  • Abandoned cart reminders

We will only send SMS messages where you have provided explicit consent.

You can opt out at any time by:

  • Replying STOP to any message, or
  • Using any unsubscribe method provided

Message frequency may vary. Standard message and data rates may apply.

Abandoned Cart Tracking

Our website uses cookies and similar technologies (including Shopify and Klaviyo tools) to track when you add items to your cart, including when you abandon it.

This information is used to determine when to send cart reminder messages via SMS or email.

How We Disclose Personal Information

We may share your information:

  • With Shopify and service providers (payments, hosting, analytics, fulfilment)
  • With marketing providers such as Klaviyo
  • With legal authorities where required
  • During business transfers (e.g. merger or sale)

Important SMS Data Protection Notice

Text message opt-in data and consent will NOT be shared, sold, or transferred to any third parties for their own marketing purposes.

Relationship with Shopify

Your data may be processed by Shopify to provide and improve services. Shopify may process data across multiple merchants.

You can learn more via Shopify’s Privacy Policy.

Third-Party Websites

We are not responsible for the privacy practices of third-party websites linked from our Services.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16.

Security and Retention

We implement appropriate safeguards but cannot guarantee absolute security.

We retain personal data only as long as necessary for:

  • Providing services
  • Legal compliance
  • Resolving disputes

Your Rights and Choices

Depending on your location, you may have rights under the UK General Data Protection Regulation, including:

  • Right to access your data
  • Right to correction
  • Right to deletion
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

You may also opt out of marketing communications at any time.

International Transfers

Your data may be transferred outside the UK/EEA using safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy. Updates will be posted on this page with a revised date.

Contact

If you have questions or wish to exercise your rights, contact:

Vector Paddle
Email: vectorpaddle@outlook.com
Address: 22 Taylors Crescent, Cranleigh, ENG, GU6 7EL, United Kingdom